Advanced licenses:
36 calling features, messaging, PLUS…

• Video meetings (100 participants)
• SMS/MMS messaging (100/user/month)
• Internet fax
• Call recording—automatic/on-demand
• Limited storage for messaging, files and recordings
• Advanced call queues, monitoring and handling
• Hot desking/Hoteling
• Integrations: Google/Microsoft suites, 300+ apps and CPaaS dev APIs
• Single Sign-on (SSO) federated identity
• Multisite management with role controls
• Analytics for IT admins

Ultra licenses:
Everything is advanced, PLUS…

• Video meetings (200 participants)
• SMS/MMS messaging (200/user/month)
• Unlimited file sharing
• Unlimited storage for files and recordings
• Device analytics and alerts
• RingCentral room analytics and alerts

Unified Communications with RingCentral supports a variety of user endpoints, including compatible devices you may already own and softphones. It also offers the option to purchase preconfigured handsets, cordless phones and conference phones.

• Poly UC endpoints
• Cisco UC endpoints
• Third-party endpoints

MESSAGE TYPE
UC with RingCentral Calling Plan

Unlimited Outbound Long-Distance Calling

Each license type (Advanced, Ultra and Limited Extension) comes with unlimited domestic outbound long-distance calling.

• The unlimited plan covers calls within the 50 U.S. states, Puerto Rico and Canada
• Calls to U.S. territories and Mexico are considered international calls

Toll-Free Calls

Toll-Free Calling is an add-on service and consists of acquiring a toll-free number(s) and the usage associated with calls received (inbound) on those toll-free numbers. Toll-Free Calling is not part of the Unlimited Outbound Long-Distance Calling.

• Each Toll-Free Number has a monthly recurring charge (MRC)
• All calls received on the Toll-Free service incur a charge of $0.019/minute, billed on basis of full minutes (rounded up)
• This service covers calls received from Canada and U.S.-50. Calls from Puerto Rico can be enabled
• International Toll-Free service is not supported. Callers from other destinations must direct-dial the phone number
• Billing for Toll-Free usage begins when an inbound Toll-Free call is received by the RingCentral network regardless of whether the call is answered (e.g., “ring no answer” and “busy no answer” time is billable)

International calls

Calling rates for international destinations vary by country and are not included as part of the Unlimited Long-Distance calling plan.

• Calling rates for international destinations can be found at https://www.ringcentral.com/support/international-rates.html
• Calls are billed on the basis of 1 minute, rounded up to the next minute

Operator services

• 411 (Directory Assistance)—$1.00 surcharge per call
• Other Operator Services, including collect calls, are not supported

UC with RingCentral SMS/MMS Registration and Usage

UC with RingCentral users may enable their services (Advanced license or Ultra license) for SMS/MMS capabilities. Prior to using the service, customers must first complete The Campaign Registry (TCR) process to enable their Telephone Number(s) to send or receive SMS/MMS messages. After successfully completing the TCR process, SMS/MMS messaging is enabled and incurs charges as described below.
The Campaign Registry (TCR) Process

The FCC-instituted rules to make SMS/MMS more secure and trustworthy. TCR is an organization formed by U.S. mobile carriers to implement the FCC guidance, define the database of record and define the fees for Brand and Campaign registration. The activation process is described here.

Brand and Campaign fees are charged as incurred and subject to change by TCR.
SMS/MMS Usage

The Advanced and Ultra licenses are SMS/MMS enabled for inbound or outbound messages, with a monthly allotment of messages per seat.

1. Advanced license allotment is 100 messages per user per month.
2. Ultra license allotment is 200 messages per user per month.
3. Usage is pooled across the account and limits are applied at the account level on a monthly basis.
4. Excess usage rates may be incurred for messages (inbound/outbound) in excess of monthly allotment.